Information gathered from your use of the website

We recognise the importance of protecting the privacy of the users of our websites. Any personal data collected will be treated as confidential in line with the principles of the Data Protection Act 2018 and in full compliance with GDPR.

 

What electronic information do we collect?

We only collect information from visitors to our website via our 'Let's chat' and 'Get in touch' functions. If provided, we retain your name, email address and the message information you provide. We use this data solely for the purposes of answering your enquiry. 

 

Web conditions and additional terms and conditions

We use Google Analytics to monitor site performance. We collect information about where you are on the internet (eg the URL you came from, IP address, domain types such as ‘.co.uk’ and ‘.com’), your browser type, the country you accessed the site from, the pages of our website that were viewed during your visit and any search terms that you entered on our website (“user information”). The information collected is not personally identifiable to you.

 

Sending us an email

You also may decide to send us personally identifying information, for example, in an electronic mail message containing a question or comment. We use personally identifying information from email solely to respond to your requests. We use your email to contact you in the future about when necessary about your request. Emails and telephone calls will be used for the purposes outlined at the time of collection in accordance with the preferences you express.

 

Collection and use of personal information

Whinney Brow is the sole owner of the information collected on our website and through manual processes. Whinney Brow processes personal data for the purposes of providing the service that you have requested. We confirm that any personal information which you provide to us and any user information, from which we can identify you, is held in accordance with the principles of the Data Protection Act 2018.

 

This Privacy Notice contains information about how Whinney Brow processes personal information relating to the following:

 • Users of our website

 We will use your information only for the following purposes:

• Processing your requests and any services you have requested

• Statistical purposes to improve this website and its services to you

• Servicing website content

• Administering this website

• In-house research and statistical analysis

Processing personal data for the above purposes may entail sharing the information with employees under strictly controlled conditions.

 

Security

Whinney Brow will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out above). We will keep electronic information on a secure server, accessed only by those authorised to do so. We fully comply with all applicable UK Data Protection and consumer legislation.

 

International data transfer

Different countries have different data protection laws, some of which provide more protection than others. We will not transfer personal data about you without first ensuring that adequate protections are put in place for your benefit in accordance with best practice and the Data Protection Act 2018.

 

Site usage – cookies

A cookie is a small text file which identifies users’ computers to Whinney Brow's server. Cookies enhance a website’s performance in a number of ways, including providing a secure way to measure use of the website, number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what is popular and can influence future content and development of websites.

Cookies in themselves do not identify individual users but identify only the computer used. For further information on cookies within the Whinney Brow website please refer to our Cookie Policy.

 

Links to third party websites

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. This Privacy Policy applies solely to the personal data collected by Whinney Brow and does not apply to any third party websites. Whinney Brow is not responsible for the privacy policies, content or the use to which others make of these websites. We advise users to read the privacy policies of other websites before registering any personal data.

 

Legal disclaimer

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your correspondence secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or communicating with us from this website.

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Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law. If requests are made by the police, or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we may be obliged to do so.

 

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you.

 

Accessing your personal data held by Whinney Brow

You have the right to ask Whinney Brow, in writing, for a copy of all the personal data held about you (this is known as a “subject access request”). There is usually no fee for this request except where the company considers the request to be manifestly unfounded or excessive. If you would like to access your personal data held by Whinney Brow, please apply in writing to:

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The Data Controller

Whinney Brow

Roweltown

Carlisle

Cumbria

CA6 6JJ

 

Verifying, updating and amending your personal information

If, at any time, you want to verify, update or amend your personal data or preferences please write to the address above. Verification, updating or amendment of personal data will take place within 28 days of receipt of your request. For further information please contact Whinney Brow.

 

Notification of changes

If we decide to change our privacy policy, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

 

Contact us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Whinney Brow

Roweltown

Carlisle

Cumbria

CA6 6JJ